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Frequently Asked Questions

"About Us" Video

Video Transcript

How To Place Your Custom Bobblehead Order

Video Transcript

When will my retail (non-custom) order ship?
Non-custom bobbleheads orders ship within 48 hours of an order being placed. The exception are those orders placed on the weekends and/or holidays since warehouses are closed. Custom bobblehead orders depend on the fabrication processing time you select during the checkout process.

How long does it take to process, ship and receive a custom bobblehead order?

This depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.

Fabrication Process Timelines:
Standard Service will deliver within 8-10 weeks (of course, continual changes during the proofing process can and will likely delay this timeframe). Includes Economy 2-3 Week Shipping/Delivery.

Premium Service ($49) Standard sculpting time, 6-8 weeks expected delivery , includes 2-5 business day EXPRESS AIR shipping (Fedex / DHL)

Fast Service  $59 Fast sculpting time, 5-7 weeks expected delivery, (includes 2-5 business day EXPRESS AIR shipping (Fedex / DHL)

 Faster Service $79 Faster sculpting time, 3-4 weeks expected delivery. NO PROOFING Includes 2-5 day EXPRESS AIR delivery (Fedex / DHL) 

 FASTEST Service $99 additional NO PROOFING and will ship out in 1 ½ -2 weeks.  Includes 2-5 day EXPRESS AIR delivery (Fedex / DHL) 

Please keep in mind that the ship date of your doll is directly affected by the amount of changes required on your bobblehead.

What is the difference between a fully customized bobblehead and a standard body bobblehead?
Fully customized bobbleheads allow customers to customize anything and everything on the doll from head to toe, whereas a standard pre-made body allows you to customize the head and change only the colors of the clothing.

With a standard body, the body is a stock option and we cannot change the structure.

The same craftsmanship is used in both styles.

What are your bobbleheads made of?
Bobbleheads.com is the only company that offers you the choice between two different types of bobblehead construction - Polymer Clay, or Polyresin. Which one you choose is completely up to you!

Polymer clay dolls are sculpted from pre-colored clay, as compared to our Polyresin option, which is hand-painted.  With polymer clay, you will have an easier time seeing your visions come to life since you don’t have to wait until the final step to see the color added, as you do with our polyresin options.  Since this process does not require a mold, it also is generally less expensive!

Once the polymer clay is approved, it will be baked exactly how you saw it.  Our artists are very skilled in this art form and can create great detail, so you don’t have to sacrifice quality for price and time!  That’s another upside to this option – since it is sent straight to baking after approval, it’s a great choice if you have a tight timeframe.  We typically see the proofs from our polymer clay factory twice as fast as from our polyresin factory!

Since the polymer clay creation process doesn’t require a mold, as polyresin items do, it is not possible to make identical duplicates of the designs.  They are each individually handmade and will have natural variations from each other.  If you need one or more copies of your bobblehead, then polyresin would probably be a better option.  Also, since polyresin items are painted, It is also possible to change colors if needed, since paint is used for coloring instead of the colors being embedded into the clay structure itself.  As a result of the mold and resin hardening process, a polyresin bobblehead is harder and more durable than a polymer clay figure.

For even more more specific details about what the difference is between the Polyresin and the Polymer Clay options, please see this helpful guide for much more information!  

Polymer Clay vs. Polyresin Custom Bobblehead Buyers Guide

Will my custom bobblehead be fully assembled when I receive it?
Some bobbleheads may require light assembly.  This helps to ensure that it will arrive safely and without damage.

Are all custom bobbleheads (fully custom and standard pre-made body) the same size?
Great question! The answer is no, due to the customization of our products, the sizes may vary depending on the design. The average size of a custom bobblehead is between 5 and 7 inches.

*Please note; our premium standard body (pre-made) bobbleheads are all part of the same line and are slightly more detailed because they were digitally sculpted. They are all approximately the same height at 7 inches tall.

Do you ship internationally?
Yes, for custom bobbleheads we can ship to most countries in the world. During checkout, if your country is not an option, please call us and we can verify the location and shipping price.  Call 1-770-415-9420 or contact us we'd be glad to help.
Sorry! No P.O. boxes or A.P.O.s

Which countries does Bobbleheads.com ship to?
Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Cyprus, Denmark, Ecuador, Egypt, Finland, France, Germany, Gibraltar, Greece, Guam, Hong Kong, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kenya, Korea, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands, British, Virgin Islands, U.S.

*Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country. Additionally, the shipping service may charge a Collect On Delivery, Cash On Delivery, or Cash Receipt On Delivery fee (COD). These charges must be fulfilled by the recipient. Bobbleheads.com has no control over these charges, nor can we predict what they may be.

Do you allow refunds or cancellations for retail (non-custom) bobbleheads?
For all Non-Custom Bobbleheads, you may return your unused and unopened product for a refund or exchange within 30 days of the purchase date.

Products that are deemed defective or broken upon receipt will be exchanged or replaced at full value with no restocking fee.  Photographs of the product and the packing box may be required.  If the individual retail box has been opened but the bobblehead is otherwise in new condition then a restocking fee of 15% will apply.

If the box has been opened and the bobblehead is no longer in a new and resaleable condition, or if the product is not properly packaged for shipping and is damaged in shipping then the return cannot be accepted.

Hand-crafted products are, by definition, individually hand-painted and small paint variations will naturally occur.  Accordingly, minor paint variations are not considered defective and this is not sufficient grounds for return or exchange.  Restocking fees will apply if products are returned for minor paint variations.

Refunds will be given in the same manner in which the item was purchased, less any restocking fee as required.   Allow 7 to 14 days upon receiving the item to process your return. It may take up to 30 days after that to be visible on your next credit card statement.  Customers are responsible for return shipping costs unless the product is deemed defective or an error occurred when filling the order.

Do you allow refunds or cancellations for custom bobbleheads?
Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. However, our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing, you will be able to make changes until everything is just right.

Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo, however, we should be able to obtain a good likeness with our specially-trained artists.

If there are no refunds, how do you ensure that I will love my bobblehead?
Our proofing process allows you to have full control over the sculpting and painting of your custom bobblehead.  After each stage of the production process, you will be able to approve or deny the results.  If you approve a stage, we will move forward with the production process.  If you deny it, just tell us what to change and we will redo it until you are happy.  This helps to guarantee your satisfaction since you'd be directly involved in every step of the production process!

What is "Proofing"?
This is the interaction between the customer and the artist in which the customer must give the okay on the custom made bobblehead prior to shipping. This communication is done via email soon after the purchase of most bobbleheads (the exception being those where the customer selected 'Fastest' for a sculpting option).

When is there a proofing process?
Proofing is available to you at no charge on all standard body bobbleheads and fully customizable bobbleheads with 'Standard' Sculpting and 'Fast' Sculpting options.  Proofing is not available on our 'Fastest' Sculpting option because of the time the proofing process adds to the production schedule.  Please keep in mind that the ship date of your doll is directly affected by the amount of changes required on your bobblehead.

What should I do if there is a problem or if I want to change my order?
At Bobbleheads.com, we strive to accommodate your needs. If any changes need to be made, contact us immediately. You may also call customer service at 1-770-415-9420.

Do you offer discounts?
Yes! We offer corporate and military discounts, as well as special promotions throughout the year. All pricing, availability, and expiration dates are subject to change. Discounts cannot be combined with other offers or applied to previous orders. For more information on discounts, please call us at 1-770-415-9420 or contact us.

Are your bobbleheads made-in-the-USA?
Well, we have undertaken projects where we have made bobbleheads for very select customers which were completely made-in-the-USA, but unfortunately, for the vast majority of consumers, it is not possible for any company to produce custom bobbleheads entirely in the USA - at an affordable price.  These custom products require many, many hours of hand-sculpting, hand-casting, and hand-painting, and American labor costs are just too great for it to be affordable for most consumers.

But, we have tried!   In fact, we tried so hard that the television celebrity Mike Rowe, of "Dirty Jobs" fame, filmed us and broadcast an entire segment on his show "Somebody's Gotta Do It" on CNN on this subject: "Why it is so hard to make a bobblehead in the USA?". Please see these links for examples: (1), (2), and (3).

Here is the problem, for most people.  A completely made-in-the-USA custom bobblehead would cost between $2,000 and $4,000 to produce and deliver.  And we just don't think that that makes financial sense for most people.

But please understand that your order DOES support American jobs and labor.  We have a full customer service team here in Georgia who stands ready to take your phone calls or emails and assist in any way possible.  They are just a phone call or email away, and will be happy to intervene anytime there is a problem or concern or question – and will be happy to help our overseas artists if they don’t understand something.   We also have artists and sculptors here in Georgia that can consult on calls, and help whenever there is a question or problem.  We often bring things here for final touches if there is something that we just can’t get right via the normal channels. Nobody else does that!  (Seriously, nobody).

One thing to remember is that even if a portion of the process occurs overseas, many American jobs ARE created by these orders.  We pay Google and Facebook for ads to let you know that we offer this service, and that creates jobs there.  The orders are taken here, using American credit card companies, using software created by American companies and American phone and internet providers, in an office building in Georgia where we pay rent to an American building owner and we (and our employees) pay state and US taxes. We have created an entire customer service and support team right here in Georgia, who is standing by to help you at every step of the process and oversee the handling of any problems that you might have.  And then at the end, we apply made-in-the-USA holograms to the base, and our shipping is handled by FedEx, an American company.  And then when you receive it, if there is any problem, our Georgia staff stand ready to help you again to resolve any issues.  And our American artists can help to tweak things if needed. And we do support a number of other national and local nonprofit causes and charities, including ones that support our military members.

But if you still have questions or concerns about this, please feel free to call or email our founder, Warren Royal, at 770-415-9420, or contact us, and he will be happy to discuss this further with you!

Can I order duplicates of my custom bobblehead?
Absolutely!  In fact, we give discounted rates for dolls ordered in any quantity over 1. How sweet is that?! For example, the base price of a fully customized single doll is $144.95, 1-10 duplicates would be only $59 each. Any larger order would need to be quoted manually depending on the design and quantity.

*Please note - duplicate pricing can only be applied to your order BEFORE the molding & casting stage of your order. Make sure to add duplicates to your order as soon as possible to get the duplicate pricing.

How are you able to offer duplicates at such low prices?
During the sculpting process of your original doll, every detail is sculpted by hand. This is a very time-consuming process. Once you have approved this doll, we are able to make a mold of it which allows us to quickly and accurately create duplicates. We pass these savings on to you in order to allow you to get multiple dolls for everyone who thinks your bobblehead is as cool as you do. But remember, we destroy the molds after the original ships...so make sure to order your duplicates BEFORE the molding & casting stage of your order.

What if I need to put together a very large custom order?
We would be glad to assist in getting you exactly what is required. If you need to order a large number of custom bobbleheads then customer support is here to help.  Just give us a call at 1-770-415-9420 or contact us and let us know what we can do for you.

Can I make a bobblehead of a celebrity or professional athlete?
We are unable to create a custom bobblehead of a celebrity or a professional athlete without their permission if he or she derives income from his or her likeness. If you are able to verify the relationship and obtain permission, we will provide an authorization form.

If this will not work for you, we can create a custom bobblehead of a celebrity or professional athlete’s body (same clothing, pose, body type, etc.) with a custom head of a friend, coworker, spouse, yourself, etc.

How does Bobbleheads.com protect my information?
Orders placed with Bobbleheads.com are made using a secure server, on a secure page. The secure server (SSL) encrypts your information before sending it to Bobbleheads.com. Please review our Privacy Policy for more information.

Any more questions?
Please call customer service at 1-770-415-9420 or contact us.