EU Customers

Important Update for Our European Union Customers

To ensure full compliance with the newly active EU Directive 2023/2673 (effective June 19, 2026), we are temporarily adjusting how our European customers can shop on our site.

What is EU Directive 2023/2673?

This directive is an update to the European Union's Consumer Rights laws. It mandates that any e-commerce storefront selling retail goods to EU consumers must provide an explicit, easy-to-use, electronic "withdrawal button" (or cancellation button). This feature allows customers to instantly undo a purchase within their 14-day cooling-off period without having to contact customer service or jump through digital hoops.

How it Affects Bobbleheads.com

Because our store serves customers globally, we offer two main types of products: Non-Custom Bobbleheads and Custom (Personalized) Bobbleheads. Under EU law, these are treated differently:

  • Custom Bobbleheads: These are personalized, custom-made items built from individual photos and unique customer instructions. Under long-standing EU law, personalized goods are legally exempt from the 14-day right of withdrawal because they are uniquely created for a specific person and cannot be resold.

  • Non-Custom Bobbleheads: These are our pre-manufactured stock bobbleheads (such as historical figures, pop culture icons, or standard sports figures). These items fall fully under the scope of Directive 2023/2673 and require the new automated withdrawal function.

Changes to Your Shopping Experience

While our engineering team works to build and integrate the two-step electronic withdrawal function into our site, we have made the decision to temporarily disable the sale of non-custom bobbleheads to EU customers.

We are working diligently to deploy the new interface update quickly so that we can reopen our full catalog of non-custom bobbleheads to our European community. If you have an outstanding order or need manual assistance with a return, our support team is standing by to help.

Thank you for your understanding, patience, and continued support!

— The Bobbleheads.com Team