For all Non-Custom Bobbleheads you may return your unused and unopened product for a refund or exchange within 30 days of the purchase date.
- Products which are deemed defective or broken upon receipt will be exchanged or replaced at full value with no restocking fee. Photographs of the product and the packing box may be required.
- If the individual retail box has been opened but the bobblehead is otherwise in new condition then a restocking fee of 15% will apply.
- If the box has been opened and the bobblehead is no longer in new and resalable condition, or if the product is not properly packaged for shipping and is damaged in shipping then the return cannot be accepted.
- Hand-crafted products are, by definition, individually hand-painted and small paint variations will naturally occur. Accordingly, minor paint variations are not considered defective and this is not sufficient grounds for return or exchange. Restocking fees will apply if products are returned for minor paint variations.
Refunds will be given in the same manner in which the item was purchased, less any restocking fee as required. Allow 7 to 14 days upon receiving the item to process your return. It may take up to 30 days after that to be visible on your next credit card statement. Customers are responsible for return shipping costs unless the product is deemed defective or an error occurred when filling the order.
Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. Our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.