Bobbleheads.com

F.A.Q.

1. How does Bobbleheads.com protect my information?
Answer: Orders placed with Bobbleheads.com are made using a secure server, on a secure page. The secure server (SSL) encrypts your information before sending to Bobbleheads.com. Please review our Privacy Policy for more information.

2. What is your return policy?

Answer: For all Non-Custom Bobbleheads you may return your unused and unopened product for a full refund within 30 days of the purchase date. Expect a full refund in the same manner in which the item was purchased. Allow 7 to 14 days upon receiving the item to process your return. It may take up to 30 days after that to be visible on your next credit card statement.

Customers are responsible for return shipping costs unless the product is deemed defective or an error occurred when filling the order.

For Custom Bobbleheads: due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. Our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right.

Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.